Cancellation and Refund Policy
Thank you for shopping with Lystne. We understand that sometimes you may need to cancel an order or request a refund. Please review our cancellation and refund policy below:
Order Cancellation:
- Cancellation Window: You can request to cancel your order within [3 days] of placing it. After this time frame, we may not be able to process your cancellation request.
- Cancellation Process: To cancel your order, please log into your account on our website and navigate to the order history section. Follow the provided instructions to initiate the cancellation process.
- Refund Processing: If your order has not yet been shipped, we will process the refund within 5 days of receiving your cancellation request. Refunds will be issued to the original payment method used during the purchase.
Refund Policy:
- Eligibility: Refunds will only be issued for cancelled orders within the specified cancellation window. Refunds for orders that have already been shipped or delivered will be considered on a case-by-case basis.
- Partial Refunds: In some cases, a partial refund may be issued if only part of the order is cancelled.
- Refund Processing Time: Once the cancellation is approved, please allow 4-5 days for the refund to be processed and reflected in your account. Actual refund processing times may vary depending on your payment provider.
Exceptions:
- Customized Items: Orders for personalized or customized items may not be eligible for cancellation or refund after production has started.
- Digital Products: Due to the nature of digital products, they are generally not eligible for cancellation or refund. Please review product descriptions carefully before making a purchase.
Contact Us: If you have any questions or concerns regarding the cancellation and refund policy, please feel free to contact our customer support team atlystnepvtltd@gmail.com and phone +91 7451914997
Policy Updates: Lystne reserves the right to modify or update this cancellation and refund policy at any time without prior notice. It is recommended to review this policy periodically.
